Privacy Policy
Last updated: August 2026
1. Introduction
Welcome to Cosmos Creations (“we”, “our”, “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use and protect your information when you visit our website at ccflowers.co.za and place orders with us.
Please read this policy carefully. If you have any questions, contact us at orders.cosmoscreations@gmail.com.
2. Information We Collect
When you use our website or place an order, we may collect the following information:
Personal Information
- Full name
- Email address
- Phone number
- Billing address
- Delivery/recipient address
- Recipient name and phone number
- Gift message content
- Payment information (processed securely via iKhokha — we do not store card details)
Automatically Collected Information
- IP address
- Browser type
- Pages visited
- Time spent on site
- Referring website
3. How We Use Your Information
We use your information to:
- Process and fulfil your flower and gift orders
- Send order confirmations and delivery updates
- Respond to your enquiries and customer service requests
- Improve our website and shopping experience
- Send occasional promotional emails (only if you have opted in)
- Comply with legal obligations
4. How We Share Your Information
We do not sell, trade or rent your personal information to third parties. We may share your information only in the following circumstances:
- Delivery partners — to fulfil your order and arrange delivery
- Payment processor (iKhokha) — to securely process your payment
- Interflora/Teleflorist — where your order requires delivery outside our standard delivery areas
- Legal requirements — where required by South African law
5. Protection of Information (POPIA Compliance)
Cosmos Creations complies with the Protection of Personal Information Act (POPIA) of South Africa. We take reasonable steps to protect your personal information from unauthorised access, disclosure, alteration or destruction, including:
- SSL encryption on our website
- Secure payment processing via iKhokha
- Restricted access to personal data within our business
- Regular security monitoring of our website
6. Cookies
Our website uses cookies to improve your browsing experience. Cookies are small files stored on your device that help us:
- Remember your shopping cart
- Understand how visitors use our site
- Improve site performance
You can control cookies through your browser settings. Note that disabling cookies may affect some website functionality. Our cookie consent banner allows you to manage your preferences.
7. Your Rights Under POPIA
As a South African resident, you have the right to:
- Access the personal information we hold about you
- Correct any inaccurate information
- Delete your personal information (subject to legal requirements)
- Object to the processing of your information
- Withdraw consent at any time
To exercise any of these rights, contact us at orders.cosmoscreations@gmail.com or call (011) 805 1855.
8. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are typically retained for 5 years for accounting and legal purposes.
9. Third Party Links
Our website may contain links to third-party websites (such as Instagram or Interflora). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
10. Children’s Privacy
Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:
Cosmos Creations
📧 orders.cosmoscreations@gmail.com
📞 (011) 805 1855
🌐 ccflowers.co.za